.ticket-alarm-center{--alarm-color:#3264af;--alarm-background:#eef4ff;align-items:center;gap:9px;display:flex}.ticket-alarm-low{--alarm-color:#39796b;--alarm-background:#edf7f3}.ticket-alarm-high{--alarm-color:#99680f;--alarm-background:#fff7e3}.ticket-alarm-urgent{--alarm-color:#b4433d;--alarm-background:#fff1ef}.ticket-alarm-trigger{color:#536c7d;background:#f4f7f9;border:1px solid #dce4eb;border-radius:7px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:9px 11px;font-size:12px;font-weight:600;display:inline-flex}.ticket-alarm-trigger.is-waiting{color:var(--alarm-color);background:var(--alarm-background);border-color:var(--alarm-color)}.ticket-alarm-trigger.is-waiting>svg{animation:1.6s ease-in-out infinite ticket-alarm-pulse}.ticket-alarm-error{color:#99680f;background:0 0;max-width:180px;font-size:11px}.ticket-alarm-heading{color:var(--navy);flex-wrap:wrap;justify-content:space-between;gap:10px;margin-bottom:13px;display:flex}.ticket-alarm-heading p{font-size:17px;font-weight:650}.ticket-alarm-heading>span{align-self:center;font-size:13px}.ticket-alarm-help{color:var(--muted);margin-bottom:16px;font-size:13px;line-height:1.7}.ticket-alarm-controls{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:16px;display:flex}.ticket-alarm-controls select{flex:1;width:auto;min-width:95px;font-size:12px}.ticket-alarm-controls .text-button{font-size:12px}.ticket-alarm-counts{flex-wrap:wrap;gap:10px 14px;margin:16px 0;display:flex}.ticket-alarm-counts>span{align-items:center;gap:7px;font-size:12px;display:inline-flex}.ticket-alarm-empty{color:var(--muted);padding:16px 0;font-size:13px}.ticket-alarm-list{margin:0;padding:0;list-style:none}.ticket-alarm-list li{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:14px 0;display:flex}.ticket-alarm-list li>div{min-width:0}.ticket-alarm-list a{margin-bottom:8px;display:block}.ticket-alarm-list bdi{color:var(--muted);overflow-wrap:anywhere;margin-bottom:5px;font-size:10px;display:block}.ticket-alarm-list strong{overflow-wrap:anywhere;font-size:13px;line-height:1.6;display:block}@keyframes ticket-alarm-pulse{50%{opacity:.4}}@media (prefers-reduced-motion:reduce){.ticket-alarm-trigger.is-waiting>svg{animation:none}}@media (width<=760px){.topbar{flex-wrap:wrap;padding-block:10px}.ticket-alarm-center{flex-wrap:wrap;flex:100%;order:-1;justify-content:space-between}.ticket-alarm-trigger{flex:1}.ticket-alarm-center>.button{font-size:11px}}.notification-center{--notification-accent:#39796b;--notification-tint:#edf7f3;flex-shrink:0;position:relative}.notification-priority-low{--notification-accent:#39796b;--notification-tint:#edf7f3}.notification-priority-normal{--notification-accent:#3264af;--notification-tint:#eef4ff}.notification-priority-high{--notification-accent:#99680f;--notification-tint:#fff7e3}.notification-priority-urgent{--notification-accent:#b4433d;--notification-tint:#fff1ef}.notification-trigger{color:#536c7d;background:#fff;border:1px solid #dce4eb;border-radius:7px;justify-content:center;align-items:center;gap:6px;min-width:42px;min-height:40px;padding:8px 10px;display:inline-flex;position:relative}.notification-trigger:hover{background:#f5f8fa}.notification-trigger.has-unread{color:var(--notification-accent);border-color:color-mix(in srgb, var(--notification-accent) 30%, #dce4eb);background:var(--notification-tint)}.notification-trigger.has-unread .notification-bell{animation:2.4s ease-in-out infinite notification-pulse}.notification-count{background:var(--notification-accent);color:#fff;border-radius:10px;min-width:19px;padding:2px 5px;font-size:10px;font-weight:650;line-height:1.4}.notification-error-dot{background:#ba7c17;border:2px solid #fff;border-radius:50%;width:8px;height:8px;position:absolute;inset-block-start:-3px;inset-inline-end:-3px}.notification-panel{z-index:60;color:#304a5b;background:#fff;border:1px solid #dce4eb;border-radius:10px;flex-direction:column;width:420px;max-width:calc(100vw - 40px);max-height:min(620px,100dvh - 110px);display:flex;position:absolute;inset-block-start:calc(100% + 12px);inset-inline-end:0;overflow:hidden;box-shadow:0 12px 40px #16384e24}.notification-panel:focus{outline:none}.notification-heading{border-bottom:1px solid var(--border);flex-shrink:0;align-items:center;gap:10px;padding:10px 14px;display:flex}.notification-heading h2{margin-inline-end:auto;font-size:14px;font-weight:650}.notification-heading .text-button{font-size:11px}.notification-heading .icon-button{min-width:30px;height:30px}.notification-sound-controls{border-bottom:1px solid var(--border);flex-shrink:0;align-items:center;gap:9px;padding:10px 14px;display:flex}.notification-sound-controls .button,.notification-sound-controls .text-button{font-size:11px}.notification-sound-controls .button{padding-inline:9px}.notification-sound-controls select{flex:1;width:auto;min-width:70px;min-height:35px;padding-block:5px;padding-inline-start:8px;font-size:11px}.notification-error{color:#856515;background:#fff7e7;border-bottom:1px solid #f1e6ca;flex-wrap:wrap;flex-shrink:0;justify-content:space-between;align-items:center;gap:8px;padding:9px 14px;font-size:12px;display:flex}.notification-error .text-button{min-height:28px;padding:3px}.notification-empty{text-align:center;color:var(--muted);padding:28px 16px;font-size:13px}.notification-list{overscroll-behavior:contain;min-height:0;margin:0;padding:0;list-style:none;overflow-y:auto}.notification-list li+li{border-top:1px solid #edf0f4}.notification-item{text-align:start;color:#3c5668;background:#fff;width:100%;padding:14px 16px;display:block}.notification-item.is-unread{background:color-mix(in srgb, var(--notification-tint) 65%, white);box-shadow:inset 3px 0 var(--notification-accent)}[dir=rtl] .notification-item.is-unread{box-shadow:inset -3px 0 var(--notification-accent)}.notification-item:hover:not(:disabled){background:#f5f8fb}.notification-item-top{align-items:center;gap:8px;margin-bottom:8px;display:flex}.notification-item-top bdi{overflow-wrap:anywhere;color:#7b8d9c;min-width:0;font-size:9px}.notification-item-top .priority-badge{flex-shrink:0;margin-inline-start:auto}.notification-unread-dot{background:var(--notification-accent);border-radius:50%;flex-shrink:0;width:6px;height:6px;animation:2.4s ease-in-out infinite notification-pulse}.notification-item strong{overflow-wrap:anywhere;font-size:13px;font-weight:600;line-height:1.6;display:block}.notification-item-meta{color:#798d9c;overflow-wrap:anywhere;flex-direction:column;gap:5px;margin-top:7px;font-size:10px;line-height:1.6;display:flex}.notification-item-meta time{font-size:10px}@keyframes notification-pulse{0%,to{opacity:1}50%{opacity:.45}}@media (prefers-reduced-motion:reduce){.notification-trigger.has-unread .notification-bell,.notification-unread-dot{animation:none}}@media (width<=760px){.topbar{position:relative}.notification-center{position:static}.notification-trigger{min-width:38px;min-height:35px;padding:6px 8px}.notification-panel{max-height:calc(100dvh - 220px);inset-inline-end:20px}.notification-sound-controls{gap:6px;padding-inline:10px}.notification-heading{gap:7px;padding-inline:10px}.notification-item{padding-inline:13px}}@media (height<=560px){.notification-panel{max-width:calc(100vw - 24px);max-height:calc(100dvh - 24px);position:fixed;inset-block-start:12px;inset-inline-end:12px}}.button.priority-guide-button,.page-header .button.priority-guide-button{color:#b52e24;background:#fff1ef;border:2px solid #c7352b;align-self:flex-start;min-height:46px;padding:11px 18px;font-size:15px;font-weight:750;line-height:1.4}.button.priority-guide-button:hover:not(:disabled){color:#fff;background:#b52e24;border-color:#b52e24}.button.priority-guide-button:focus-visible{outline-offset:3px;outline:3px solid #e4a29b}.priority-guide .priority-guide-title{color:#b52e24;font-size:21px;font-weight:750}.priority-guide dd{font-size:15px;line-height:1.85}.priority-guide .priority-guide-note{font-size:13px}.page-header-data>.ticket-badges{max-width:100%}:root{color:#243545;font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;--navy:#112c3d;--teal:#0c766c;--teal-dark:#075e57;--muted:#687988;--border:#e3e8ee;background:#f5f7fa;font-family:Inter,Segoe UI,Arial,Tahoma,sans-serif}*{box-sizing:border-box}body{min-width:320px;margin:0}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer}a{color:inherit;text-decoration:none}button:disabled,input:disabled,select:disabled{cursor:not-allowed;opacity:.6}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline-offset:3px;outline:3px solid #54bfb5}h1,h2,h3,p{margin:0}h1:focus{outline:none}strong{font-weight:650}input,select,textarea{color:#243545;background:#fff;border:1px solid #ccd6e0;border-radius:7px;width:100%;min-height:44px;padding:10px 12px;font-size:14px;line-height:1.5}input::placeholder,textarea::placeholder{color:#8794a0;opacity:1}select{padding-inline-end:30px}textarea{resize:vertical;min-height:160px}input:focus,textarea:focus,select:focus{border-color:var(--teal);outline:3px solid #0c766c15}small{font-size:12px}button{border:0}.sr-only{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.muted{color:var(--muted)}.small{font-size:13px;line-height:1.7}.button{white-space:nowrap;border:1px solid #0000;border-radius:7px;justify-content:center;align-items:center;gap:8px;min-height:44px;padding:10px 17px;font-size:14px;font-weight:600;line-height:1.5;display:inline-flex}.button-primary{color:#fff;background:var(--teal);border-color:var(--teal)}.button-primary:hover:not(:disabled){background:var(--teal-dark);border-color:var(--teal-dark)}.button-secondary{color:#3b5061;background:#fff;border-color:#d6dfe7}.button-secondary:hover:not(:disabled){background:#f1f5f8}.button-quiet{color:#455d6f;background:#fff;border-color:#e0e6ec}.button-small{min-height:36px;padding:6px 12px;font-size:13px}.button-full{width:100%}.text-button{min-height:40px;color:var(--teal);text-align:start;background:0 0;padding:9px 2px;font-size:13px;font-weight:600}.text-button:hover{text-decoration:underline}.icon-button{color:#6d8090;background:0 0;border-radius:6px;justify-content:center;align-items:center;min-width:38px;height:38px;display:inline-flex}.icon-button:hover{color:#183b4d;background:#f0f4f7}.language-button{color:#3e5566;background:#fff;border:1px solid #dce4eb;border-radius:7px;align-items:center;gap:7px;min-height:38px;padding:7px 12px;font-size:13px;font-weight:600;display:inline-flex}.app-shell{grid-template-columns:244px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{background:var(--navy);flex-direction:column;height:100vh;padding:32px 18px 22px;display:flex;position:sticky;top:0}.main-nav{flex-direction:column;gap:5px;display:flex}.nav-link{color:#b9cbd6;border:1px solid #0000;border-radius:7px;align-items:center;gap:12px;padding:13px 14px;font-size:13px;font-weight:500;line-height:1.5;display:flex}.nav-link:hover{color:#fff;background:#ffffff08}.nav-link.is-current{color:#e5fffa;background:#1c4d53;border-color:#65b6a820}.nav-link.is-current svg{color:#86d6c7}.sidebar-bottom{margin-top:auto;padding:24px 10px 0}.sidebar-person{align-items:center;gap:11px;margin-top:20px;display:flex;overflow:hidden}.avatar{color:#d2e6e8;background:#2b4757;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:35px;height:35px;font-size:13px;font-weight:600;display:flex}.sidebar-person>div{min-width:0}.sidebar-person strong{color:#e3edf3;text-overflow:ellipsis;font-size:12px;display:block;overflow:hidden}.sidebar-person>div>span{color:#819eaf;margin-top:4px;font-size:11px;display:block}.logout-button{color:#9cb3c1;background:0 0;align-items:center;gap:9px;min-height:40px;padding:15px 0 0;font-size:12px;display:flex}.logout-button:hover{color:#fff}.main-column{flex-direction:column;min-width:0;display:flex}.topbar{border-bottom:1px solid var(--border);background:#fff;justify-content:space-between;align-items:center;gap:20px;min-height:76px;padding:0 40px;display:flex}.main-content{flex:1;width:100%;max-width:1420px;margin:0 auto;padding:38px 40px 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p{margin-top:4px}.notice-error{color:#a33e35;background:#fff4f3;border-color:#f3d8d3}.notice-success{color:#28724c;background:#eff9f3;border-color:#cfe9d9}.notice-info{color:#446b8d;background:#f0f6fc;border-color:#dbe8f4}.form-stack{flex-direction:column;gap:20px;display:flex}.form-stack>.notice{margin-bottom:0}.field{min-width:0}.field>label{color:#3a4f60;margin-bottom:8px;font-size:13px;font-weight:600;display:block}.field-error{color:#b34239;margin-top:7px;font-size:12px;line-height:1.6}.field-invalid input,.field-invalid textarea,.field-invalid select{border-color:#cf8077}.form-actions{justify-content:flex-end;align-items:center;gap:10px;padding-top:8px;display:flex}.form-panel{max-width:850px}.form-panel .panel-body{padding:30px}.back-link{color:#768c9b;align-items:center;gap:8px;min-height:30px;margin-bottom:18px;font-size:12px;display:inline-flex}.back-link:hover{color:var(--teal)}.back-arrow{font-size:18px}.ticket-detail-grid{grid-template-columns:minmax(0,1fr) 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.text-button{font-size:11px}.modal{color:#304a5b;border:1px solid #dce4eb;border-radius:12px;width:min(540px,100% - 32px);max-height:calc(100dvh - 40px);padding:26px;overflow-y:auto;box-shadow:0 24px 100px #122d3e40}.modal::backdrop{background:#102b3e80}.modal-heading{justify-content:space-between;align-items:center;gap:14px;margin-bottom:22px;display:flex}.modal-heading h2{font-size:19px;font-weight:600}.reset-person{background:#f5f8fb;border-radius:6px;margin-bottom:22px;padding:12px 14px;font-size:13px;line-height:1.7}.reset-person strong,.reset-person bdi{display:block}.reset-person bdi{color:#7b8d9a;font-size:11px}.checkbox-label{align-items:center;gap:10px;min-height:36px;font-weight:400!important;display:flex!important}.checkbox-label input{width:17px;height:17px;min-height:17px;accent-color:var(--teal)}.startup{flex-direction:column;justify-content:center;align-items:center;gap:24px;min-height:100vh;padding:25px;display:flex}.startup .loading{min-height:60px}.skip-link{z-index:100;top:10px;color:var(--teal);background:#fff;border-radius:5px;padding:10px 15px;position:absolute;inset-inline-start:20px;transform:translateY(-200%)}.skip-link:focus{transform:translateY(0)}[dir=rtl]{font-family:Segoe UI,Tahoma,Arial,sans-serif}[dir=rtl] .directional,[dir=rtl] .back-arrow{transform:rotate(180deg)}[dir=rtl] input[dir=ltr]{text-align:right}@media (width<=1150px){.app-shell{grid-template-columns:216px minmax(0,1fr)}.sidebar{padding-inline:12px}.main-content{padding:30px 25px 40px}.topbar{padding-inline:25px}.ticket-detail-grid{grid-template-columns:minmax(0,1fr) 270px;gap:18px}th,td{padding-inline:16px}.search-form{min-width:0}.list-toolbar{flex-wrap:wrap;padding-inline:18px}.search-form{flex-basis:240px}}@media (width<=900px){.ticket-detail-grid{grid-template-columns:1fr}.details-sidebar{grid-template-columns:1fr 1fr;display:grid}.profile-grid{grid-template-columns:1fr;max-width:650px}}@media 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.is-met{color:var(--teal)}.password-requirement-icon{text-align:center;flex-shrink:0;width:13px;font-weight:700}.password-strength-hint{color:var(--muted);margin-top:11px;line-height:1.6}.login-options{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 12px;display:flex}.login-options .remember-label{margin-top:0}.login-options .text-button{min-height:32px;padding:4px 0;font-size:12px}.password-recovery{gap:16px;font-size:14px;line-height:1.8;display:grid}.password-recovery-title{color:var(--navy);font-size:17px;font-weight:650}.users-table .table-actions{flex-wrap:wrap;row-gap:8px}.text-button-danger{color:#b23e35}.button-danger{color:#fff;background:#b23e35;border-color:#b23e35}.button-danger:hover:not(:disabled){background:#962f28}.delete-confirmation{color:#526b7c;margin-bottom:20px;font-size:13px;line-height:1.8}.conversation-main{flex-direction:column;gap:20px;min-width:0;display:flex}.conversation-accept-action{justify-content:flex-end;margin-bottom:20px;display:flex}.conversation-assignee{color:#748896;overflow-wrap:anywhere;margin-top:9px;font-size:11px;display:block}.conversation-messages{overscroll-behavior:contain;max-height:440px;padding:0 4px 8px;overflow-y:auto}.conversation-messages .loading{min-height:100px}.conversation-empty{color:var(--muted);text-align:center;padding:22px 0;font-size:13px}.conversation-message{margin:0 12% 14px 0;overflow-wrap:anywhere;background:#f7fafc;border:1px solid #e4edf2;border-radius:8px;margin-inline:0 12%;padding:14px}.conversation-message-own{background:#eff8f5;border-color:#dcece5;margin-inline:12% 0}.conversation-message-meta{flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:6px 15px;font-size:11px;line-height:1.7;display:flex}.conversation-message-meta strong{color:#345568}.conversation-message-meta time{color:#83949f;font-size:10px}.conversation-message-body{white-space:pre-wrap;margin-top:9px;font-size:13px;line-height:1.9}.conversation-attachments,.conversation-pending-files{margin:10px 0 0;padding:0;list-style:none}.conversation-attachments li{border-top:1px solid #dfe9ed;justify-content:space-between;align-items:baseline;gap:12px;padding:7px 0;display:flex}.conversation-attachments a{color:var(--teal);overflow-wrap:anywhere;font-size:12px;text-decoration:underline}.conversation-attachments li>span{color:#7b8e9b;white-space:nowrap;font-size:10px}.conversation-composer{border-top:1px solid var(--border);margin-top:20px;padding-top:20px}.conversation-composer textarea{min-height:90px}.conversation-file-controls{justify-content:space-between;align-items:center;gap:12px;display:flex}.conversation-file-controls>label{color:#3a4f60;font-size:13px;font-weight:600}.conversation-file-limits{color:#80919f;margin-top:-12px;font-size:11px;line-height:1.8}.conversation-pending-files{margin:-6px 0 0}.conversation-pending-files li{border-bottom:1px solid #edf1f4;justify-content:space-between;align-items:center;gap:15px;padding:8px 0;display:flex}.conversation-pending-files li>span{overflow-wrap:anywhere;min-width:0;font-size:12px}.conversation-pending-files small{color:#83939f;margin-top:4px;font-size:10px;display:block}.conversation-pending-files .text-button{flex-shrink:0;font-size:11px}.conversation-send{justify-content:flex-end;display:flex}@media (width<=760px){.conversation-message{margin-inline:0 6%;padding:12px}.conversation-message-own{margin-inline:6% 0}.conversation-messages{max-height:400px;padding-inline:0}.conversation-message-meta{gap:4px 8px}.conversation-attachments li{flex-wrap:wrap;gap:5px 10px}.conversation-accept-action .button{width:100%}}.ticket-section-heading{justify-content:space-between;align-items:center;gap:16px;margin-bottom:20px;display:flex}.ticket-section-title{color:#1c3344;margin:0;font-size:16px;font-weight:650;line-height:1.6}.ticket-activity-list{margin:0;padding:0;list-style:none}.ticket-activity-item{border-bottom:1px solid var(--border);padding:18px 0;position:relative}.ticket-activity-item:first-child{padding-top:0}.ticket-activity-item:last-child{border-bottom:0}.ticket-activity-meta{color:#506b7d;flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:5px 14px;font-size:12px;line-height:1.7;display:flex}.ticket-activity-meta strong{overflow-wrap:anywhere}.ticket-activity-meta time{color:#8495a1;font-size:10px}.ticket-activity-event{color:#354f61;margin-top:7px;font-size:13px;font-weight:600}.ticket-activity-changes{margin:10px 0 0;padding:0;list-style:none}.ticket-activity-change{flex-wrap:wrap;align-items:baseline;gap:7px 18px;margin-top:7px;font-size:12px;line-height:1.8;display:flex}.ticket-activity-field{color:#8494a0;min-width:80px}.ticket-activity-values{color:#3c596c;overflow-wrap:anywhere;align-items:baseline;gap:10px;min-width:0;display:flex}.ticket-activity-arrow{color:#9cabb5;flex-shrink:0}.ticket-activity-empty{color:var(--muted);padding:18px 0;font-size:13px}.ticket-activity-older{justify-content:center;margin-top:18px;display:flex}.ticket-activity-panel .loading{min-height:110px}[dir=rtl] .ticket-activity-arrow{transform:rotate(180deg)}@media (width<=760px){.ticket-section-heading{flex-wrap:wrap;gap:12px}.ticket-section-heading>.button{width:100%}.ticket-activity-change{gap:4px 10px}.ticket-activity-field{min-width:70px}.ticket-activity-values{flex-wrap:wrap;gap:6px}}#ticket-conversation,#ticket-activity{scroll-margin-top:24px}.user-guide-activity{color:#526c7d;font-size:12px}.user-guide-activity small{color:#8394a0;margin-top:6px;font-size:10px;line-height:1.7;display:block}@media (width<=760px){.users-table .user-guide-activity{grid-column:1/-1;padding-top:5px}}